|Developer||Oravel Stays Private Ltd.|
|Language||Arabic ,English ,Hindi ,Indonesian ,Japanese ,Portuguese ,Spanish ,Thai ,Vietnamese|
ShashikantKamble - 2020-01-20 15:44:20
Worst service experience of my life
I had booked a room in Grand Apple for 4 nights in Ahmedabad. It was a late check in, around 11 pm, after entering the room I was shocked to see the filthy condition of the room. I immediately contacted their customer support who asked me to share the pics of the room so they can call me back after seeing the pics and arrange alternate accommodation. I shared the pics immediately but did not get any call back, I waited for couple of hours and sent a reminder email but still did not get any call. So i had to spend the night in that filthy room. Next morning i called them back at 7 am and I had to explain everything over again and the executive said I need to call after 9am when their ground agents are available so they can verify the situation. I called back after 9 am too and had to explain everything again, they said they cannot issue full refund as I had already spent a night there and will refund full amount for the remaining 3 nights to which I did not agree to this as I had immediately informed oyo about the condition of the room and was forced to stay for the night because oyo had not called me back and had not made any alternative arrangement for my accommodation. I checked out of that filth at 10.41 am and called oyo to inform about the same and to check the status of my complaint and I was informed that I will get full refund for the 3 nights and 20% for the night spend to which i hesitantly agreed as i did not want waste more of my time in talking with them. After 4 nights I received email from oyo mentioning that I have checked out after 4 nights And I have been charged for the full period. I called them immediately, this time they said they will charge me full for the night spent and will refund only 80% of the 3 nights. Why oyo? You guys made a basic promise of clean and hygienic rooms and you failed to deliver the same, even after informing about the condition of the room you did not call back, now why should I pay for the period which did not even stay and why should I pay for the period which you forced me to stay in a filthy room?
JRichardz89 - 2020-02-11 06:09:13
Worst app out there!
I decided to download this app. I looked at places I would need a room while traveling. Couldn’t fine a single room!!! I also had a few friends that said I could refer my family and friends and get an amazon giftcard for putting out the word. I referred ppl and they didn’t send me the amazon giftcard. So i got ahold of support and it took WEEKS for them to tell me that I wasn’t “eligible” for the reward. I DID EVERYTHING REQUIRED AND I EVEN READ T&C. You guys are a rip off and a total SCAM!!! I talked to everyone ive referred and had them uninstall the app. WORTHLESS APP!
gwendolyndaisy - 2020-02-06 05:09:20
Not true to their word
I referred all my family and friends in December for their referral program but never got all my vouchers. It said I was supposed to get 4 total I got the first 2 but not the rest. I even got a call from them about booking a hotel but nothing else. I’m missing my $50 and $100 amazon vouchers. Please don’t fall for this company’s tricks. I regret even telling my family and friends about it.
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