iselldummysmacks - 2019-03-22 21:33:03
READ BEFORE YOU USE! NOT FREE! BAIT AND SWITCH!
TurboTax—You need to be honest with your customers, and FULLY DISCLOSE UPFRONT ALL OF YOUR PRICING AND FEES!!! If it ain’t “FREE”, you need to do the right thing and be transparent! At the very least, you need to get rid of the FREE commercials. You are misleading people who do not know that they are getting into until it’s too late, and that is called BAIT AND SWITCH! Turbo Tax gives a top notch app for doing your taxes electronically, but this app is not free! The option to do your taxes is free for some, but not all. I qualified for one tax break for education (just one tax break), and in order to get that tax break, I was REQUIRED to pay $59.99 for the most expensive package offered. No exceptions. And if you want to have the cost deducted out of your Federal return, you can do that...FOR AN EXTRA $39.99. And I got billed for something else I’m not even sure what the reason was for, to bring total of set charges to about $150 and some change. And if you’re too far along in the process, you cannot back out of the charges. Quite the departure from those FREE FREE FREE FREE commercials. If this BAIT AND SWITCH is what you [Intuit] have to do to get people to buy your services, you are pathetic. Strongly consider changing the dialogue in your commercials to FEE FEE FEE FEE FEE!!!
iselldummysmacks - 2019-03-21 05:01:19
NOT FREE! BAIT AND SWITCH!
Turbo Tax gives a top notch app for doing your taxes electronically, but this app is not free! The option to do your taxes is free for some, but not all. I qualified for one tax break for education (just one tax break), and in order to get that tax break, I was REQUIRED to pay $59.99 for the most expensive package offered. No exceptions. And if you want to have the cost deducted out of your Federal return, you can do that...FOR AN EXTRA $39.99. And I got billed for something else I’m not even sure what the reason was for, to bring total of set charges to about $150 and some change. And if you’re too far along in the process, you cannot back out of the charges. Quite the departure from those FREE FREE FREE FREE commercials. If this BAIT AND SWITCH is what you [Intuit] have to do to get people to buy your services, you are pathetic.
Thoreal02 - 2019-03-20 09:42:07
They rape their customers
You’re charging me $40 to pay you with my refund? I hope you burn in hell. They just keep racking up the fees until you have no refund at all. I only made $6,000 last year due to significant health issues and they still try get your first born child from you even when you get next to nothing back from the government anyway.
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