flights123 - 2019-12-09 14:19:18
good for looking at prices but sketchy booking practices
I loved Hopper until I actually tried to book a flight through it. My friend and I wanted to fly together but buy our flights separately, so we tried to buy non-refundable flights at the same time. Hers went through but my card got declined, and when I went to try again Hopper told me that the price has suddenly gone up by $175 and that it was the airline’s fault. I went into a complete panic and when I reloaded Hopper, the flight wasn’t even listed anymore. Worse, Hopper makes it extremely difficult to contact support and has no customer service phone number. Then I looked on Google Flights and I found the exact same flight for a price cheaper than the original Hopper price. Hopper is good for looking through your options, but I wouldn’t book through it because so many things can go wrong and they have essentially zero customer service.
malayagrove - 2019-12-09 09:10:55
No more Hopper
Communication with them used to be no problem. I am now finding it impossible. I needed to cancel and could find no way to do it via Hopper app or email (they no longer provide customer phone access). I sent many emails and messages through the app; said they'd get back to me but never did. I was able to cancel through JetBlue, who issued an open ticket to be used by Hopper for any airline (I need to fly out of JetBlue's range). I've continued to try to contact Hopper and re-book (using the e-ticket realizing there would be a $200 Hopper penalty). But after two full days there is still no response except for robo. I've used Hopper several times but will never use an agency with no customer service again; meaning: no more Hopper.
PeppyPeng - 2019-12-09 13:36:43
Functional app. Non-functional Service.
WARNING: The Service Support “Team” hasn’t responded back to me in 10+ days. After I left over 10+ messages trying to cancel/change my flight. They give you that option in the app. But then they failed me at responding back to me, to help me to change or cancel my flight. Horrible service. Technically non-existent service. I’ve docked 3 stars for that alone.
Save up to 40% on every flight! Hopper predicts if prices will go up or down. Watch your flight in the app & get a notification when the ticket drops to its lowest price.
Relax — booking travel just got easy. Hopper predicts prices for flights and hotels, with 95% accuracy up to 1 year in advance. You can watch a trip right in the app and we’ll send you a notification when it’s the best time to buy — recommending you to book now, or maybe wait just a little longer. We’ve helped over 30 million travelers book trips around the world, saving them more than $1.8 billion to date. That’s a saving of up to 40%. Hopper features the major airlines in the US, Canada and around the world such as American Airlines, United Airlines, JetBlue, Alaska Airlines, Air Canada, Frontier, Spirit Airlines, Hawaiian Airlines, Air Transat, WestJet, British Airways, Air France, Lufthansa, KLM & many more. Search Flights & Hotels Over a million flights, hotels, rental cars and cute bunnies. Plan Less, Travel More Instantly identify the cheapest dates with our calendar. Buy, or Watch and Wait Book flights or hotels straight away, or wait for a better price. Get Notified When it’s the best time to buy, our bunnies will let you know. Book in App Grab flights and hotels quickly, and securely, right in the app with a swipe. Some of the other awesome things you can do with Hopper: • Find the cheapest days to travel using our color-coded calendar. • Use filters to get custom predictions that suit your trip — removing long layovers, stops, or basic fares that have extra fees and restrictions. • Get information and tips about airports and hotels. • Compare prices and amenities from hundreds of airlines and hotels around the world. • Receive personalized recommendations about deals you might like based on previous trips and your budget. • Save your bunny profile and payment details securely for even faster booking. • Our gentle Fair Bear will give you an overview of all the important details in the fine print. He’ll let you know about all the bits and pieces, like carry-on allowances to seat selection. • Get help 24/7 from our support agents, made up of actual, real bunnies, sorry no, real humans. Hopper has no ads, no spam, and no stress — just accurate predictions and the easiest way to book and save on flights and hotels. So relax — booking travel just got easy. Oh, and it’s free! So download Hopper and let’s start planning your trip. Hopper Love • “The 10 Best Free Apps for Air Travel Junkies” - TIME • “23 Life-Changing Apps We Downloaded This Year” - BuzzFeed • "How Well Do Airfare Predictors Work? Hopper: 8/10, Kayak: 6/10, Google Flights: 0/10” - WSJ • “List reveals a number of apps from lesser-known travel services that bear looking into: Hopper, HotelTonight, trivago, Skyscanner” - AirfareWatchDog • “Compared to exact searches on Expedia, Kayak, and Orbitz, we regularly found that the best deal quoted on Hopper was the best” - Travel and Leisure • “Don’t neglect stand-alone airfare apps, including Hopper, Kiwi and Hitlist” - The Washington Post Say Hello to the Bunnies Facebook: https://www.facebook.com/hoppertravel Instagram: @hopper Twitter: @hopper Website: http://www.hopper.com Have a question or some feedback? Give us a shout at firstname.lastname@example.org and our bunnies will get back to you.