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GondorGold - 2019-03-04 21:35:44
Glitch resulted in charges and no refund
I really liked goeuro and had been using it for about 6 months while living in Europe, but last month the app glitched and charged my card for a bunch of tickets I didn’t buy- customer service admitted to me that the iPhone app had glitched and the problem had been solved, but only refunded the most expensive tickets despite my own app showing me a bunch of archived trips for tickets i hadn’t used! I still have charges on my card that don’t make sense. If you download keep very careful track of the trips you are taking! I’ll be using Trainline now
ThomWestNY - 2019-02-24 23:09:27
Easy to book
My first compliment is that this site is very easy to use and provides up to date comparisons between different modes of travel. A real life example happened to me while I was traveling in Germany. I missed boarding a train because the ticket booth had not yet opened and ticket machine was complicated to use and wouldn’t accept my credit card. So I unpacked my laptop to access this site to buy my ticket for the next train. The ticket was instantly sent to my iPhone. This incident taught me to check this site the night before travel.
Lyddsssss - 2019-02-20 01:36:40
I bought a ticket thru the app that stated it was a mobile ticket. Then I recurved an email saying I had to print the ticket to get on the bus. When I emailed customer service with the proof that I purchased a mobile ticket they replied 9 days later saying couldn’t assist me because the email said I had to have a printed copy. I wasn’t allowed on the bus and missed my trip. overall disappointed my entire experience.
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Planning a holiday in Europe? Whether you’re backpacking, studying, visiting family or away for business, Omio makes travelling around the continent easy. Our app enables you to compare and book trains, buses and flights in 15 European countries (and counting!) so you can pick the best route for you and conveniently store your tickets on your mobile. MOBILE TICKETS • One app to get you there - Hassle-free ticketing so you can reach your destination, your way. • Skip the line - Long lines and paper tickets are a thing of the past. • Book on the go - On-the-go booking so you can spend more time getting excited about your trip! OFFICIAL PARTNERS • Transport partners you believe in - More than 800 trusted transport partners you can count on to get you where you're going. • Explore the continent - Travel seamlessly to thousands of destinations, from bustling European cities to quaint small towns and the charming places in between. • Exclusive Offers - Exclusive offers you can't find anywhere else. SUPPORT YOU CAN COUNT ON • Security. Privacy. Trust - Your privacy is important to us. All payments are secure (Apple Pay, PayPal, SOFORT, Alipay, credit cards, etc.). • Local response. International support - A customer service team that speaks your language, no matter where you are. • Discount cards accepted - Save even more on your trip by using your bus or train discount card. • Live trip updates and platform info - Get live updates on the status of your SNCF and Italo train as well as trains in Great Britain and National Express buses plus important platform info for SNCF trains. Our ever expanding selection of partners includes most of transportation companies in Europe! • Trains: LNER, SNCF, Renfe, Deutsche Bahn, DB Navigator, Trenitalia, Italo NTV, Leo Express, National Express - UK Rail, NEX, ČSA - Czech Airlines, Northern Rail, NS International, ÖBB, SBB, Thalys, Eurostar, Virgin Trains, Westbahn, Scotrail. • Buses: Alsa, Baltour, Flixbus, RegioJet, Avanza, Movelia, Gatwick Express, Rede Expressos, Nettbus, Eurolines, Ouigo, Ouibus, OUI.SNCF, Infobus, PKS Polonus. • Air: easyJet, Eurowings, Ryanair, Wizz Air, SmartWings, Air Europa, Blue Air, Jet Blue, Volotea, Vueling, SAS Airways and all European and National Airlines. Contacts Need to swap, cancel or alter your plans? Our customer service team are always only a call or an email away. Email: firstname.lastname@example.org How can we help? help.goeuro.com Website: www.omio.com