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lbella214 - 2020-02-15 00:30:12
Only works half the time
I used to love this shopping app when it was Ebates and I never shopped without using the app but now that it transitioned to Rakuten the app is horrible. Whenever I shop online I always use PayPal as my method of payment and have never had any problems until the recent change. I log into a store, then choose PayPal as my method of payment, and then “Cannot connect to merchant” pops up so I log out of Rakuten, log back into my preferred store, choose PayPal as my method of payment and my purchase actually goes through but unfortunately it doesn’t go through Rakuten so no rewards back to me. I have noticed this happens every time Rakuten offers double cash back, my purchases never connect to the merchant. I am so tired of the frustration of logging in and shopping only to have to redo everything so my transactions can go through. I have decided to delete my Rakuten app and I’m now looking on the App Store for another savings/rewards app. I used to refer everyone I talked to but now I wouldn’t recommend this app due to the frustrations I have.
_Pearly_ - 2020-02-16 09:54:41
Not a good switch to Rakuten
I used to love shopping from Shopular Ebates and get all my cashbacks. When they made the switch to Rakuten, the app is hard to manage. I found it so complicated unlike before where you just choose and save your favorite shops, and you’ll see all the deals which gives convenience to us, shoppers. Now, it takes a while for it to load which consumes a lot of my time! To top it all, cashbacks are not working, too! Such a hot mess!
rosey2646 - 2020-02-13 17:45:10
No cash back
I have been trying since January 24 until now to get my cash back. I have replied at least 10 times to their request and still have not received cash back for my 1-800 flowers. I have wasted so much time doing this it doesn’t even seem worth it anymore. I have been a big promoter of Ebates until now.
This week! Get increased Cash Back & Coupons + a $10 bonus for new members! PS - Ebates is now Rakuten!
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