|Free·Food & Drink||2||1|
hearty eater enjoys - 2020-03-28 12:57:16
Bad produce and worse service
First experience was awful. Raspberries, strawberries, and lettuce were put in our car trunk with other selected items and were already warm from not being kept in a cool holding area. We picked the packages up within 7 minutes of being notified the order had been filled. They were already not edible. I called instacart and after 2 hours and 45 minutes a very nice rep arranged for a replacement order to be prepared for pickup at the same place as the first pickup Publix. We went there and waited 45 minutes to have them brought to us. They didn’t have it. For some unknown reason, the order was filled at a Publix in Miami. When I called there to let them know of the error, they said our food was not there, the shopper was not part of their team and they couldn’t help. About 2 hours later, the Miami store texted me that it WAS there but I'd have to come into the store to get it. That store is about a 1-1 1/2 hour round trip from my house. I am in my late 70's and the reason I used instacart was so that I wouldn't have to go inside a store. By the time the Miami store realized they had our order, we were in the middle of dinner and are not allowed to leave our homes in Broward county. So now I have paid for the fruit and lettuce, and still don't have it. A difficult time has been made worse by a business that is not prepared to fulfill what they offer. NOT happy!
Quetilla - 2020-03-28 15:02:13
Good app but not great. Terrible service
I have used the app mainly to get groceries from Mariano’s. It’s a big store and they have many choices. But I have tried to order from smaller stores. I know the items they carry. Yet, the app keeps on asking if I want the same items that other bigger stores carry. It’s a waste of time because the result is that the store doesn’t have it. And then you have to keep on looking for needles in a haystack. The app lacks clarity. It needs to differentiate better whether you are buying items by the piece or by the pound. With more clarity comes a faster experience both for the shopper and for the customer—if that’s what the developers and Instacart management want. As for the service, the shoppers seem to be always in a hurry to get your items and don’t pay attention to the orders, or do things that don’t make sense. For instance, I ordered one half gallon of milk and I got that, plus one whole gallon. Or I was charged, but did not any bananas. I asked for two baking potatoes and I got 2 - 10lb bags. I am a senior and during COVID-19 pandemic I wish I could count on this service. This service needs a lot of improvement: Better app and better shopper training.
Stacyisme - 2020-03-28 13:32:19
So I used Instacart for the first time...will be my last. My shopper was great, however, 1. They took a long time between when I placed my order to when my order was actually pulled that half the items I ordered were out of stock. 2. The prices are way-way too inflated! They don’t honor store prices so you’re paying way more for each individual item, then there is the delivery fee (understandably) then a service charge (so over inflated priced and a service charge? That’s double dipping) then a tip for the driver (which ok yeah, tip your driver) But don’t double dip!!! Either honor the store price or charge a service fee, but NOT both. It’s taking advantage of people who for what ever reason, health or otherwise, that can’t get to the store for themselves. Not right!
Get free delivery on your Instacart order when you pay with Apple Pay at checkout.* Offer valid through March 27, 2019. Place your order today! *Terms apply.
Tap a button, get your groceries. With Instacart, you can shop online and get groceries delivered from stores in your neighborhood in as fast as 1 hour. Or you can choose to pick up your order at the store, where it’ll be waiting for you. Just enter your zip code, choose a store, and add items to your cart—then relax as someone handpicks your groceries and household items with care. And you have complete control with Instacart. If something’s out of stock, or you need to make an update, you can chat with your Shopper right in the app. Instacart delivers in cities like San Francisco, Los Angeles, Miami, New York City, Chicago, Austin, Washington D.C, Houston, Atlanta, and many more throughout the U.S. Instacart offers the groceries, produce, beer, wine, spirits, and other household items you want from more than 20,000 retailers in North America, including Aldi, Publix, Costco, H-E-B, Wegmans, Lucky, Smart & Final, Safeway, Stater Bros, Petco, CVS—and we’re always adding more. With Instacart, you can also: • Enjoy exclusive coupons and deals on the products you love • Create shopping lists and reorder items from previous purchases • View nutrition info and filter by gluten-free, organic or vegan diets • Tag favorite items for easier shopping • Use Group Carts to easily shop together with friends, family & co-workers