|Language||English ,French ,Portuguese ,Spanish|
La}£¥10 - 2019-11-19 23:44:12
I would love to give the Roku app a 5 star, for the function of it and the apps you can download within are absolutely great, however the downfall/downside was unfortunately having to terminate my services. Customer services was the part that was highly disappointing. After terminating my services, I also needed to terminate the 3rd party apps purchased within the Roku app, sadly I learned the hard way. I canceled Roku first, thinking everything would be terminated. Then tried to terminate the 3rd party app with the actual company/manufacturer, but was instructed by the app developer that because I didn’t actually purchase app directly through their company, that I would have to terminate through Roku. Well, since I had already terminated Roku, everything became a huge problem, Roku gave me the runaround, I sent countless of emails, I waited no less than 30 minutes per call each time I called Roku, and was instructed to provide my credit card number that was being charged, and a series of other information in the email correspondence, which they should have had, since I did everything in a span of a day, I asked to speak with a supervisor several times, but that question was avoided each time, I asked for additional email proof, by the time I hung up, after the representative stated my issue was resolved and that I would not be charged for anything else or any 3rd party apps, she sent me an email saying my issue would be looked into. So basically, she lied to me on the phone, as did the first representative. All in all, buyers/renters beware. I don’t recommend that you purchase through 3rd party apps unless you’re absolutely sure everything is legit. I instructed that I better not be charged by a single thing after being instructed that I would not be charged. Also there’s a robo message before your call is even answered that all calls are recorded, so there’s my proof, and I mentioned that to the rep as well. How come it’s so easy to purchase, but seriously difficult to disconnect? Rhetorical. I don’t appreciate the lack of choice freedom to stay or leave, if this had not occurred, I’m sure later down the line I would recommend using the app, but not after this, I also felt this call was latched to another country, even though it’s states contact number is LA based. I apologized to the woman rep several times, because I felt she honestly did not understand me, and I told her that too. I was never disrespectful, because I know business is business, humps and bumps in the road do occur, but Roku, you must change some of your policies. Just because someone terminated their account, it does not mean they won’t come back, but hiccups like this, kinda makes it feel a slight fraudulent.
landl53 - 2019-11-20 11:15:47
About once or twice a week, I get a message that “The USB port on your tv...”. Well, anyone reading this knows what the rest says. There are other issues several times per week where things that are ‘normal’ simply do not work anymore. XFINITY recommended we use ROKU...I am beginning to believe they work together to get people to buy the ROKU equipment then switch back to XFinity when they get fed up...then XFinity gives ROKU a kickback every month. Nice deal if you are either of them, not a consumer. Enough said.
Sghhhhhhhhhhhyyyyyyu - 2019-11-20 11:10:02
All it does is crash
First my normal Roku express won’t download a few apps, Disney plus, Fox News, etc. so I tried getting this app to maybe try and override it or something but once I signed in it crashed, then when I click on the app to open it it just crashed immediately and that’s all it does now. I deleted the app and retried and the same thing happened.
Turn your mobile device into the ultimate streaming companion with the free Roku® mobile app. Stream hundreds of hit movies, TV shows and more on the go with The Roku Channel, use it as a second remote, enjoy private listening, and more. The free Roku mobile app makes it easy and fun to control your Roku player and Roku TV™. Use the Roku mobile app to: • Control your Roku device as another remote • Stream hit movies, TV shows and more on the go with The Roku Channel • Enjoy private listening* with headphones • Use your voice or keyboard to search for movies, shows, actors, and directors • Cast videos, photos, and music to your TV • Add and launch channels on your Roku device • Enter text on your Roku device easier with your keyboard To use certain features of the Roku mobile app, you must connect your phone or tablet to the same wireless network as your Roku device. Certain features require a compatible Roku device, and may require logging in to your Roku account. Feature availability: · Searching by voice is available in English in the US, UK, and Canada only. · The Roku app is available in English only in Mexico. * Mobile private listening is available for Roku Express, Express+, Roku Streaming Stick (3600, 3800, 3810), Roku Streaming Stick+, Roku Premiere, Roku Premiere+, Roku Ultra and Roku TVs. ** Subscription or other payment may be required to access certain channel content. Channel availability is subject to change and varies by country. For more information and troubleshooting help, go to http://support.roku.com