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Dales2976 - 2019-12-09 13:34:09
Customer Service is horrible
Hardware is excellent, but if you have trouble and need some support, you are in trouble. I had an issue with migrating my account over since trying to sync it with my new google home hub. I’ve been on hold for over an hour after being hung up on, the hold Music said my wait time was 2 minutes about 20 minutes ago, now it just came back on as I wrote this and said my new wait time is 23 minutes. So I haven’t been able to use my security cameras all night because of a simple issue with the migration, but can’t get any help. I’m shocked any company would treat their customers like this, never mind one that is supposed to be cutting edge and customer-focused. Horrible.
Jonboy20401 - 2019-12-09 11:55:18
Works great now
I have an iPhone 11 and I can’t even get past the Sign in with Google Account screen. As soon as I select my gmail account it just freezes on the Allow screen. No matter where I click, I seems the screen wasn’t set up for this phones resolution because if you try to add a new account the keyboard is halfway across the screen. UPDATE: After uninstalling twice and force closing the app 10+ times it finally let me log-in.
Spokeniv - 2019-12-09 12:18:55
You can do it yourself!
I watched the installation video before purchasing and it’s really really easy to install and set it yourself. Turned power off, tested power was off with my tester, painted both areas (one downstairs and one upstairs) then proceeded to install them. One happy and proud senior citizen.
At Google Nest, we make products that are beautiful, helpful and easy to use. The Nest app is no exception. Control your Nest thermostat, arm and disarm your Nest Secure alarm system, see your home with Nest Cam and receive an alert if Nest Protect goes off – all in one place. And receive notifications on your iPhone or iPad. Nest uses sensors, algorithms and the location of your phone to do the right thing automatically, turning off the heating and turning on the camera when you leave. Forgotten to set the alarm? It will notice, and send you a Remind me alert. Nest Learning Thermostat and Nest Thermostat E Thermostats that program themselves to help you save energy. - Change the temperature while on the train or from the sofa using your phone. - See how much energy you've used and why. - View and edit your schedule. - Receive extreme temperature alerts before your home gets too cold. Nest Secure alarm system - Arm and disarm your home remotely from the app. - Receive a Remind me alert if you've gone out and forgotten to set the alarm. - Receive a security alert on your phone telling you what triggered the alarm – a door or window opening, or someone entering a room. Nest Protect The smoke and carbon monoxide alarm that thinks and speaks, and alerts your phone. - Receive an alert if Nest Protect senses smoke or carbon monoxide. (Requires Wi-Fi and a working Internet connection.) - Silence an alarm from your phone with App Silence (Nest Protect 2nd generation only.) - See the status of your batteries, sensors and Wi-Fi connection. - Run a Safety Check-Up to test all your alarms at once (Nest Protect 2nd generation only.) - See your Safety History so that you know when alerts happened and why. Nest Cam IQ Indoor and Outdoor, Nest Cam Indoor, Nest Cam Outdoor and Dropcam The security cameras that let you see your home on your phone, inside and out. - Receive alerts when there's activity and respond to get someone's attention. - See what you've missed with snapshots of the past three hours. - Check in 24/7 with crisp 1080p HD video (Nest Cam and Dropcam Pro only). - Receive person alerts (or familiar face alerts with Nest Cam IQ) and up to 30 days of video history when you subscribe to Nest Aware. (Subscription service sold separately.) Nest Hello Know who’s knocking. - 24/7 video streaming means that you’ll never miss a moment. - Designed to show you everything at your doorstep – people head to toe or parcels on the ground. - Can tell the difference between a person and something else. - Notifies you about visitors, even if they don’t ring the bell. - HD Talk and listen lets you have a seamless conversation with someone at your door. - When you can't answer the door, quick responses let you reply to visitors with pre-recorded audio messages. Nest x Yale Lock The lock for a more secure connected home. - Instead of sharing keys, assign passcodes in the Nest app to people you trust. - Receive an alert when someone locks or unlocks the door. - With Home/Away Assist and Auto-lock, your door can lock itself when you leave. Some features require a working Internet connection, Wi-Fi, and/or Bluetooth.