Your secure health connection
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shabbama - 2020-07-08 01:40:59
E-visit doesn’t connect
When an app is written so poorly that an update was needed to stop deactivating patients’ accounts because they couldn’t log in. When the solution is an update allowing password resets, instead of fixing the log in issues. When there’s no problem logging in on my pc and iPhone but not on my iPad Pro because my password is deemed incorrect (not). When a doctor r-visit gets cancelled because logged in, checked in, paperwork filled out and submitted, but the video visit won’t connect. When tech support can’t offer a single idea, saying “I don’t know what to do if you’ve already rebooted your phone, I’m sorry I can’t solve your problem.” When the doctor’s office tells you “You’ll just have to continue working with MyChart’s tech support until it’s resolved, then let me know and I’ll reschedule your appointment.” Yeah, no thanks, this is not my job and I’ve already spent 90 minutes on the phone. I chose to spend my time instead both writing and calling Franciscan Alliance about the crappy program they foisted on their doctors, advising them it’s their job to deal with Epic over its amateur iPhone app, not mine. Franciscan called me later, leaving a message for me to call them back for a conference call with a MyChart tech, so they could try to get me connected. Again, not my job, MyChart. Your assumption is that I’m obviously an idiot or there’s something wrong with my equipment. Talk to your Dev team about the 3 lousy stars rating your app gets in iTunes, with over 4K ratings. That’s some serious dissatisfaction there. I’ll switch doctors before I’ll deal with tech support. You deal with them, you hired them.
2crafty4u2 - 2020-07-11 12:10:07
Love the app but when I need it Oops there is a problem is what I get.
Love the app but when I need it “Oops there is a problem “ pops up. I believe this may be due to lack of WiFi connection. If on cellular I get this message. I do not want to have to log into an unsecured WiFi or use a public WiFi. It needs to be able to be used with cellular data. That is my only issue with this app.
Demostix - 2020-07-13 16:56:15
Inferior to two browser windows compared
It is that simple. A friend showed me access to tests and recommendations that I could not find on my phone version for myself. We have the same provider. The difference is that it never occurred to her to use this app versus MyChart on a web browser. But, it must be due to restrictions of phone vs. iPad? Nope.
MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.com. Have feedback about the app? Email us at email@example.com.