|Developer||Forever 21, Inc.|
Rachelala - 2020-02-13 05:28:20
Trying to tell me they are not responsible for an order THEY LOST
I am fuming right now! After placing an expensive order through the app and double checking I had the correct address typed in before confirming, for some reason they sent my order to the wrong place. I had already called customer service to have my address on the account changed 2 months ago!! He said it was. I also called the f21 credit card company to change my address 2 months ago and they said it was! Now my order has mysteriously been sent to the wrong place and customer service blatantly ignored what I was telling them and said they are not liable for my package! ARE U KIDDING ME?! This is why f21 is going under, I have spent nearly $5000 with this company since I was a teenager and they lose my package but it’s my fault? This is such a horrible way to treat reliable customers and a good way to lose the few customers you have left. If you ever want my business again, FIX THIS! I want my money back or at least the clothes I bought
#luvvvs - 2020-02-18 08:25:46
Customer should be able to lock and or freeze account when needed! Request increase View Credit Scores And more!!!!!!
timylitobluu - 2020-02-12 01:39:37
Terrible customer service!!!!! Never received my last package and I didn’t even get compensated
Welcome to the incredible world of Forever 21 – in your pocket and at your fingertips. Features: - APP EXCLUSIVE PROMOTIONS: Get exclusive access to sales and discounts first! - MANAGE YOU F21 CREDIT CARD ACCOUNT: You can now manage your Forever 21 Credit Card account on the Forever 21 app! - SHOP: Explore, browse, vertical swipe to more images, horizontal swipe to another product, and buy on the go! - SCAN & SHOP: Need another size? Looking for more info? Just scan an item’s barcode to get details, read reviews, and share your finds!