New! Introducing S2
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ScoutinAZ - 2020-06-14 09:49:05
Can’t set it up. Won’t connect!!
First of all, I am a HUGE SONOS fan. I have had Sonos products for almost a decade and have never had any issues with any of them. I preordered the new ARC sound bar and got it delivered on June 11th. Today was the first day I was able to get to it to set it up. I converted to the S2 app and the upgrading of my old system went very simple and smooth. Then it went downhill from there. My ARC will not complete the set up process. I start with adding a product. The app recognizes the new sound bar. It tells me to press the connect button and listen to for the sound. The sound plays....and then the app just hangs up and doesn’t finish the process. It comes up with an error and then says it can’t find the product and blames it on my network. Super frustrating. I have 10 other speakers and they are all working fine on the new app. What is really frustrating is when you realize you just spent over $900 on a new sound bar and have several thousand dollars worth of SONOS gear and they don’t have 24/7 customer service. It is Saturday and now I have to wait until Monday before I can make a call to customer service to try and get this working. I believe it is the new app that is to blame. I have never had this issue in the past with any of my SONOS products. Very Frustrating.
Rad.m - 2020-06-14 07:35:49
Dont break it if it works
The old dark app worked so well. It cared for its listeners, was eloquent, and treated them with respect. Sonos was the shiny app in the app store and a symbol of fun, hope and seamless technological wonder. This orange update is so buggy, incompetent, bloated, restrictive that it has forced an uproar and revolt among the otherwise peaceful listeners. It consistently pops up errors with international third party services like Saavn, suddenly blocking content that was streaming until 5 mins ago with no explanation except a cryptic ‘access denied’ error- how racist! Vote this orange mess out and send a message to the developers! ✊🏿
mschultz - 2020-06-14 08:29:05
It works. And that’s about it.
Sure, you can use this to pick what music is playing on your Sonos system… but that’s about it. If Sonos wasn’t so focused on releasing new hardware products and things no one asked for - Hello? Sonos Radio? W-H-Y-?-!, maybe they’d see the magnitude of the opportunity they’re missing by creating an amazing app to control their speakers. This app is pedestrian; it does a basic job but leaves out so many user conveniences, it’s actually painful to use at times. What a shame.
Introducing Sonos S2, the new generation of the Sonos app. Power your listening experience and enjoy even more brilliant sound, a better design, and increased security.
The official app for setting up and controlling your Sonos products. Sonos is the premium wireless sound system that makes it simple to fill your home with brilliant sound for music, home theater, and more. Customize your system with speakers, soundbars, and components that connect over WiFi. Stream any song, podcast, audiobook, or radio station to any room, and elevate your TV, movie, and gaming experiences. Easily set up your system. Get step-by-step instructions for setting up and adding speakers. Control your system from any room. With the Sonos app, you can control all your speakers, soundbars, and components. Adjust volume levels, group products to play in sync, or play something different in every room. Connect your favorite services. Sonos is more than an app. It’s a smart platform that brings together hundreds of services for streaming and control, including voice control. Browse all your music, podcasts, radio, and audiobooks in one place. Enjoy exclusive access to Sonos Radio. Listen to thousands of stations free on your system, including live radio from around the world, genre stations, artist-curated stations, and original programming from Sonos. Enhance your home theater experience. Sonos soundbars feature special settings for TV, movies, and gaming. Turn on Speech Enhancement to emphasize the frequencies associated with the human voice and clarify dialogue, or enable Night Sound to reduce loud sound effects when you don’t want to disturb others in the house. Custom-tune your speakers. Trueplay™ puts the speaker-tuning capability of the pros in the palm of your hands, customizing the sound of the speaker to the unique acoustics of the room. Personalize your settings. Save favorites to My Sonos to get to the music faster, create alarms so you can wake up to a favorite radio station or playlist, filter content explicit content, and more.