|Developer||Uber Technologies, Inc.|
|Language||Czech ,Danish ,Dutch ,English ,French ,German ,Greek ,Indonesian ,Italian ,Japanese ,Korean ,Norwegian ,Polish ,Portuguese ,Russian ,Chinese ,Spanish ,Swedish ,Turkish ,Vietnamese|
HeatherHi - 2019-11-17 11:47:33
Weak signal = being overcharged
My girlfriend and I had a guest from back home join us this weekend. We decided it would be fun to ride the jump scooters for the first time around the Capitol. There was a $5 off promo for your first trip which was great! The downside for me is I wasted the whole 20 mins free waiting for the rest of my group to download the app and input their payment! Nonetheless, we had a great time. We were going to park our scooters where we had originally picked them up, but decided to explore a little more of our city. On our way back we spotted another set of bike racks closer to where our car was. When I opened my app window it automatically said ride ended and I thought that was pretty easy. But when the other 2 parked beside me they had to push a button that said End ride and then were prompted to take a picture. I noticed my speedometer was still lit up and contacted support through the app to make sure my ride had ended. The time had continued but apparently once it connected to the system it went back to the correct amount of time. Cool. Next, I looked at my total charge and it was $30 more that the rest of my party. Even without the promo, it should have been about $17. After going back and forth all day with app support, I’ve now been told I parked in a no parking zone.. funny considering the jump bike that was parked there and the other 2 scooters. I was originally told the vehicle was having trouble connecting to their system. I believe this is the cause of the additional $25 fee, BUT that should not be my problem as the scooter was parked where it was supposed to be.
MrReviewWhenUncool - 2019-12-01 03:36:07
Solid Equipment...with Offensively Deceiving Pricing
The fine print is everything here. Decent scooter - Software paired well - Overall experience was fine...Until I ended my 6 minute ride outside of a pre-designated ride zone and was hit with a $25 surcharge. Clearly this was my fault...However...clearly this is a dubious revenue model that will eliminate consumer loyalty and retention in less time than it takes to download...and delete. Customer service was quick to reverse the charge, under which any circumstances, was blatantly unjustified. Uber uncool.
Mcdoopy - 2019-11-23 07:54:35
Mexico City 👎👎👎👎
1) Usually full of garbage inside the bike basket. 2) Can take minutes (and keep charging you) before the app realizes that the bike is locked. 3) Customer service is useless in resolving #2. They ask for the bike number, where you picked up and when, where you dropped it off and when. How does Uber not record this info? Had high hopes. Tried it. Won’t use it again. Mobike, Deezba, and evening Bird/Grin scooters are a far better option. Too bad.
Meet JUMP by Uber. Electric bikes and scooters available when you need them. Go further, get there faster, and have more fun. You can find JUMP bikes and scooters nearby—in the app. Reserve ahead of time, or walk up and scan to unlock. Use the app to: - Sign up and create an account - Find and reserve electric bikes & scooters nearby - Track your rides by distance and time Visit www.jump.com for more information.