[Removed] JUMP – by Uber
Ride electric bike and scooter
|Developer||Uber Technologies, Inc.|
|Language||Czech ,Danish ,Dutch ,English ,French ,German ,Greek ,Indonesian ,Italian ,Japanese ,Korean ,Norwegian ,Polish ,Portuguese ,Russian ,Chinese ,Spanish ,Swedish ,Turkish ,Vietnamese|
Loveyalotss - 2020-03-11 09:25:06
Charged me for rides I never took
Glitches galore. Disappointing and very inconsistent. I used to be the biggest advocate of these bikes but man, things have really gone downhill. Half of them don’t unlock mechanically properly, the other half won’t connect on the app. Today the app charged me $40 for two bikes I never rode. Reserved each but told me “sorry this bike is not available”. I ended up taking the metro and got a message 20 minutes later asking if I was still riding and that I was being charged for TWO rides I never took. The customer service has always been great but taking 20 minutes out of your day to find the help # and then 5-7 days to get a refund is NOT WORTH IT. You’re better off walking.
Glambert!!! Gianna - 2020-03-12 02:36:42
Just want to remind other customers to be sure their trips are ending when they park the bike and try to end it. No matter what I try Jump never ends the rides when I try to end it. It’s so infuriating. They will charge me for an extra 20 minutes because there is no way to end it correctly. For this to be such an ongoing issue leads me to believe they don’t care to fix it and who knows how much money they are making from this glitch.
jsjdhehs - 2020-03-22 06:01:55
How does this not work?
Had a ton of issues with this app and with the bikes. 1. Couldn’t unlock any bike 2. Started charging me before bike was unlocked 3. Gears broken 4. Could not lock bike and continued to charge me. The way they have set up this app is that everything slow and annoying about it just seems to add charge time to your trip. Terrible experience.
Meet JUMP by Uber. Electric bikes and scooters available when you need them. Go further, get there faster, and have more fun. You can find JUMP bikes and scooters nearby—in the app. Reserve ahead of time, or walk up and scan to unlock. Use the app to: - Sign up and create an account - Find and reserve electric bikes & scooters nearby - Track your rides by distance and time Visit www.jump.com for more information.