|Free·Food & Drink||332||40|
Georgia running girl 31322 - 2019-07-12 23:56:24
There seems to be a process problem within ezCater...
I wish this were an isolated event, because I like the ease of using EZ cater. However, AGAIN, today, I have a caterer that didn’t show for lunch, DESPITE accepting the order and DESPITE getting a text this morning that my lunch delivery was OK. When the EZCater rep called the caterer, the caterer seemed to not know they had a lunch. I can accept that perhaps the caterer may have forgotten or was disorganized and that is their fault. What I can’t understand, though, is how I get confirmation that my lunch is okay if the caterer isn’t actually contacted that morning and providing actual confirmation! This is not an isolated incident, unfortunately. It has happened at least 5 times in the last couple of years. In my 20 years within the industry, I didn’t have this happen 5 times in all the years combined before using ezCater! I think it’s time I broke up with ezcater. It’s rude to the offices I call on and ends up making ME look bad. *** UPDATE***- I had the opportunity to talk directly with the caterer and realized that it was ENTIRELY their fault. Here is what I have determined... some caterers are just DISORGANIZED and so ezCater can be hard for those caterers to stay on top of their bookings. I’ve started booking my lunches closer to the date to at least attempt to avoid the lunch getting forgotten about by the caterer. I’ve been pleased with ezcater’s response every time I have had a problem.
flight 236 - 2019-06-12 14:28:05
Makes things easier
EZCater makes it so easy to order lunch catering. Sometimes I forget and go directly to the restaurants online app, or call. And it’s ridiculous, how much easier EZCater makes things.
Royal Caterer - 2019-05-28 08:05:00
I would like to be able to do single orders as an option not all offices have 10 people and I know that is the reason why individuals do not use the system.
ezCater helps busy people find and order great food for their meetings and events, right from their mobile device. WE ARE NATIONWIDE. With over 60,000 caterer partners in our network, you’ll be able to find delicious food for your next out-of-town – or hometown – meeting, no matter where hunger lies. WE ARE AVAILABLE 24/7/365. No need to worry about catching a restaurant when it’s open, or calling a caterer at 2AM when you don’t want to bother them. With ezCater, just place your order online, whenever. We take care of the rest. WE ARE 100% FREE. Seriously, there’s no catch. You don’t pay a dime for using ezCater. If you ever notice a price discrepancy, just let us know and we’ll contact the caterer to make it (and your bill) right. WE ARE INSANELY HELPFUL. No one can beat our 5-star customer service ninjas. They’re lightning fast, terrifically capable, and insanely helpful. Last-minute order? Lost delivery driver? Forgotten nut allergy? Call/text/chat/email our ninjas and they’ll help make things right while you get back to business. WE ARE NOT SHY ABOUT REWARDS! Smart ordering should be rewarded. Our ezRewards program awards you points for every order you place. The points you earn can be used to discount your next order, or you can redeem them for Amazon.com gift cards.